COVID SAFE VISITING

See below to find out what measures we have put in place to ensure that our visitors and staff remain safe through the pandemic.


Admissions

We are strictly limiting the number of visitors we admit. Admissions are staggered into half-hourly time slots and once a slot is at capacity no more visitors will be admitted. For this reason we strongly recommend that visitors pre-book using our online booking system. Please book at least 24 hours in advance.

Visitors who are not booked will only be admitted if there is the capacity when they arrive.

Café PK

Capacity has been reduced to just four tables (16 people) inside, and the outside terrace is available for people eating-in and buying take-away sandwiches and drinks.

Drinks and cakes will be served in the café all day.

Lunch will be served from 12:00 midday until 14:30. Cold drinks, sandwiches and treats will be available to purchase for take-away throughout the day.

Staff will sanitise each table and seats after use, and will sanitise hands between serving each customer.

Cleaning

The museum is thoroughly cleaned at the start of each day, including a daily deep clean of the toilets. Hourly cleaning takes place in all high traffic / contact areas during opening hours.

Museum

We pride ourselves on offering an immersive, interactive museum experience. We have kept as many exhibits and things to do as possible, with hand-sanitising stations to be used wherever there is something to touch, push or prod. However, interactives such as Morse headsets, old telephones and listening posts have had to be removed for safety reasons.

A one-way system has been introduced to avoid customers crossing paths. Gallery spaces with only one route of entry/egress are limited to one family group at a time and visitors are asked to maintain social distancing throughout their visit. Due to their design, it is not possible to visit the bunker’s “escape stairs” whilst maintaining social distancing, so, unfortunately, these will be out of bounds for the time being.

Payment

Payment is by card or contactless device only – no cash please.

PPE

Protective screens are in place around any counters where you will meet staff (reception, shop and café).

Visitors are required to wear face masks throughout the museum including the WWII bunker, with the exception of people who cannot put on, wear or remove a face covering because of a physical or mental illness or impairment, or disability.

Wearing a mask is required in the café whilst waiting for service.


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